Privacy Policy MyKoekie™

Effective date: 17 February 2026
Last updated: 17 February 2026

MyKoekie™ (“MyKoekie”, “we”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, how we use it, and the rights you have in relation to your personal information.

This policy applies to our website, online store, and any related services (including where you contact us via email, social media, or forms on our site).

1. Who we are (Responsible Party)

For purposes of South Africa’s Protection of Personal Information Act, 2013 (“POPIA”), MyKoekie™ is the Responsible Party for the processing of personal information described in this policy.

Privacy / POPIA requests email: mykoekiesa@gmail.com
Information Officer: Viljoen de Kock Email: mykoekiesa@gmail.com

2. Personal information we collect

Depending on how you use our site, we may collect:

Information you give us

  • Name and surname
  • Email address
  • Phone number
  • Delivery address and delivery instructions
  • Order details (products, quantities, notes, order history)
  • Messages you send us (support queries, feedback, contact form submissions)

Information collected automatically

  • Device and usage information (pages viewed, time on site, clicks, browser type, device type)
  • Approximate location (based on IP address)
  • Cookies and similar technologies (see section 7)

Payment information

Online payments are processed by third-party payment service providers. We receive payment confirmation and references, but we do not intentionally store full card details on our servers.

3. Why we collect and use your information

We use your personal information to:

  • Process orders, payments, and deliveries
  • Communicate with you about your order (confirmations, delivery updates, issues)
  • Provide customer support and respond to enquiries
  • Improve our website, products, and customer experience
  • Send marketing communications only where allowed and/or you have opted in
  • Prevent fraud, secure our site, and manage risk
  • Meet legal, accounting, and tax obligations

4. Lawful basis for processing (POPIA)

We process personal information where it is necessary to:

  • Perform a contract with you (e.g., fulfilling an order)
  • Comply with legal obligations
  • Pursue legitimate business interests (e.g., operating and improving our store securely)
  • With your consent where required (e.g., certain marketing communications)

5. Who we share your information with

We may share personal information only as needed with trusted third parties, including:

  • Delivery and logistics partners (to deliver your order)
  • Payment service providers (to process payments)
  • Website hosting and infrastructure providers
  • Email and messaging providers (for order communications and newsletters where you opted in)
  • Analytics providers (to understand site usage and improve performance)
  • Professional advisors (accounting/legal) where necessary
  • Regulators or law enforcement where legally required

We do not sell your personal information.

6. Embedded content (YouTube and social media)

Some pages may include embedded content (for example, YouTube videos). When you interact with embedded content, the third-party platform may collect data in line with their own privacy policies.

7. Cookies

Cookies are small files stored on your device that help the site function and improve your experience.

We may use:

  • Essential cookies (required for cart/checkout, security, and site functionality)
  • Preference cookies (remember settings)
  • Analytics cookies (understand site performance and visitor behaviour)
  • Marketing cookies (only where used and where permitted)

You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality (especially checkout).

8. Direct marketing (email / messages)

If you subscribe or opt in, we may send you marketing communications about drops, specials, or news.

You can opt out any time by:

  • Using an unsubscribe link (where provided), or
  • Emailing us at mykoekiesa@gmail.com with “Unsubscribe” in the subject line

9. How long we keep your information

We keep personal information only as long as necessary for:

  • Fulfilling orders and providing support
  • Maintaining business and accounting records
  • Complying with legal obligations

When no longer needed, we will securely delete, anonymise, or de-identify it where reasonably possible.

10. Security

We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction. No system is 100% secure, but we work to keep your information protected.

11. Your rights under POPIA

You have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction, deletion, or destruction where appropriate
  • Object to processing in certain cases, including direct marketing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the South African Information Regulator

To exercise your rights, email: mykoekiesa@gmail.com

12. Children

Our site is not intended for children under 18 without the involvement/consent of a parent or guardian. If you believe a child has provided personal information without appropriate consent, please contact us.

13. Cross-border transfers

Some service providers we use (e.g., hosting, analytics, email tools) may process or store personal information outside South Africa. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Material changes may be communicated on the site where appropriate.

15. Contact us

For privacy questions or POPIA requests, contact:
Email: mykoekiesa@gmail.com